 | 20./21. September 2010 - Berlin CxO Dialog Kundenmanagement 12 Total Customer Experience - Operatives und analytisches CRM - Strategisches CRM - Customer Value Management - ROI von CRM - Kundenwissensmanagement - CRM Outsourcing - Customer retention/Kundenbindungsmaßnahmen - Data Warehousing / Data Mining - Kampagnenmanagement/Multi Channel Marketing - Business Intelligence - Call Center Management - Verzahnung von CRM / Marketing / Vertrieb - Strategien zur Neukundengewinnung - Enterprise Marketing Management - Kampagnenmanagement - Marketing Strategie - Marketingeffizienz - Marketing in Emerging Markets - Multi Channel Marketing - Web 2.0 Social Media - Online Marketing - Corporate Social Responsibilty CSR - Markenführung - Telemarketing / Direktmarketing - Closed Loop Marketing - Vertriebssteuerung - Vertriebsstrategien und Gewinnmaximierung - Sales Performance Management - Vertriebsvergütung - Talent Management im Vertrieb - Wertorientiertes Vertriebsmanagement - Call Center Management |
| 22./23. September 2010 - Düsseldorf CxO Dialog Information Risk Management 12 Ganzheitliches, integriertes Information Security Governance, Risk und Compliance Management - Security Awareness - Aufbau eines Risk-Management Systems - Malware Abwehr - Outsourcing von IT-Bereichen / Managed Security Services - IT-Forensik - Erpresserische Hackerangriffe - Industrie– und Wirtschaftsspionage - Sichere Zugangskontrolle - Mobile und Messaging-Security - Organisation von Sicherheits-Betriebsprozessen - Applikationssicherheit und Schutz gegen DoS Angriffe - Information Security Management System (ISMS) nach ISO 27001 |
| 27./28. September 2010 - Berlin CxO Dialog Business Process Outsourcing Financial BPO / SSC - HR BPO / SSC - IT BPO / SSC - CRM BPO - Strategie, Organisation, Prozesse, Technologie - SLA - Compliance - Performance Management & Controlling - Security und BCM - HR Management - Risk Management |
| 25./26. Oktober 2010 - Old Windsor European CxO Dialogue Banking Strategy 2 Corporate Finance - Customer Relationship Management - M&A - E-Banking - Co-operations - Risk Management - Sales Strategy - IT-Security - E-Banking - Multi channel banking - Customer Retention |
| 27./28. Oktober 2010 - Berlin CHRO Dialog HR Leadership 8 HR Strategie und Vision - HR Transformation - Outplacement / Outsourcing / BPO - HR Shared Service Center - HR Business Management - HR Performance Management - War for Talents - HR Software / HRIT - Diversity Management - Recruiting und Bewerbemanagement - Performance und Talent Management - Employer Branding - HR Controlling - Web 2.0 im HR - Personal Entwicklung - Compensation & Benefits - Demografischer Wandel - Work-Life Balance - Mitarbeiterbindung - Workforce Management - eRecruiting |
| 08./09. November 2010 CFO Dialog 19 Performance Management - Value Based Management - Asset Management - Business Intelligence - Globalisierungsstrategie - Kostenreduktion/Effizienzsteigerung - Compliance / 8. EU Richtlinie (Euro-SOX) - Outsourcing/BPO/Shared Service Center - Risikomanagement- Unternehmens– und Investitionsfinanzierung - Mergers & Acquisitions - Ergebnistransparenz - Corporate Governance - Treasury Management |
| 15. / 16. November 2010 CIO Dialog 19 - Berlin IT Management / IT Strategy - Process Orientation - Change Management - SOA - Asset Management / License Management - Orchestration - IT Business Alignment - ITIL - M&A Integration - Service Management - IT Controlling |
| 22. / 23. November 2010 - Berlin European CxO Dialogue Telco Strategy 4 Converged Services & Next Generation Networks - Financial Strategy - Outsourcing Strategy - Market Consolidation - M & A Strategy - Partnering Strategy - Changing Market Environments - New Players and Competition Scenarios - The Future of Network Operations - Regulatory Developments - Transformation - Customer-centric process excellence |