 | 20th / 21st September 2010 - Berlin CxO Dialog Customer Management 12 CRM Strategies - CRM on Demand - Customer Retention - Process Optimisation - Customer Lifecycle Management - Customer Value Analysis - Integration of CRM / Sales / Marketing - Campaign Management - Direct Marketing - Change Management - Web 2.0 - Customer Knowledge Management - Geomarketing - Loyalty - Business Intelligence - Data Quality |
| 22nd/23rd September 2010 - Düsseldorf CxO Dialogue Information Risk Management 12 Internal Control System - SOA and Information Risk Management - Security Awareness - Business Continuity Management - Identity Management / Access Management - Network Security - Intrusion Detection & Prevention - Messaging Security - Phishing Protection / Malware Protection / Spam Protection - Application Security / Content Security - Compliance / SOX / EuroSox - Risk & Efficiency Analysis - Outsourcing / Managed Services / BPO - Forensics - Biometrics - Single Sign On / Provisioning - ISO 2700x / Information Security Management Systems - Digital Signatures - Encryption |
| 27th/28th September 2010 - Berlin CxO Dialogue Business Process Outsourcing Financial BPO / SSC - HR BPO / SSC - IT BPO / SSC - CRM BPO - Strategy, Organisation, Processes, Technology - SLA - Compliance - Performance Management & Controlling - Security und BCM - HR Management - Risk Management |
| 25th/26th October 2010 - Old Windsor European CxO Dialogue Banking Strategy 2 Corporate Finance - Customer Relationship Management - M&A - E-Banking - Co-operations - Risk Management - Sales Strategy - IT-Security - E-Banking - Multi channel banking - Customer Retention |
| 27th/28th October 2010 - Berlin CHRO Dialogue HR Leadership 8 HR Strategy - Outplacement / Outsourcing / BPO - HR Shared Service Center - HR Business Management - HR Performance Management - HR Portale / Self Services - HR Software / HRIT - eHR / mHR - Talent Management - Recruiting - HR Transformation - Employer Branding - HR Controlling - Shared Services - Management - Personnel Development - Compensation & Benefits |
| 8th/9th November 2010 CFO Dialogue 19 Performance Management - Value Based Management - Asset Management - Business Intelligence - Globalisation Strategies - Cost Reduction/Efficiency Enhancement - Compliance / 8th EU Guideline (Euro SOX) - Outsourcing/BPO/Shared Service Center - Risk Management - Company and Investment Financing - Mergers & Acquisitions - Result Transparency - Corporate Governance - Treasury Management |
| 15th / 16th November 2010 CIO Dialogue 19 - Berlin IT Management / IT Strategy - Process Orientation - Change Management - SOA - Asset Management / License Management - Orchestration - IT Business Alignment - ITIL - M&A Integration - Service Management - IT Controlling |
| 22nd / 23rd November 2010 - Berlin European CxO Dialogue Telco Strategy 4 Converged Services & Next Generation Networks - Financial Strategy - Outsourcing Strategy - Market Consolidation - M & A Strategy - Partnering Strategy - Changing Market Environments - New Players and Competition Scenarios - The Future of Network Operations - Regulatory Developments - Transformation - Customer-centric process excellence |