Speakers

Jan Larsson, Senior Strategy & Business Development Manager, TeliaSonera International Carrier

Chair & Presentation
The new Internet Eco System

About the Person

• 10 years of experience of international telecoms
• established the voice business of TeliaSonera International Carrier in central Europe
• industry expert on business models and their related technologies
• sets the strategies for TeliaSonera International carrier, the largest European IP Backbone carrier

Karri Mikkonen, Centre of Innovation and Technology Research in Tampere University of Technology, Finland

Chair & Presentation
Systemic Customer Value Creation

About the Person

• Karri studied Cognitive Artificial Intelligence and Philosophy at the University of Utrecht in Netherlands, and holds MSc from Industrial Management from Tampere University of Technology (1992-2000)
• Karri has worked in TeliaSonera Corporate Strategy since the establishment 2003, managing quarterly strategy review process and executing various industry specific strategy tasks, latest on LTE business models
• he continues Ph.D. studies on strategy, with the research focus in systemic customer value creation in, and timing of, integrated offerings

Mag. Christian Asperger, Marketing - Head of CRM Department, Telekom Austria TA AG

Presentation
Telekom Austria’s way to keep and build value of its customer base

About the Person

• Christian Asperger is born in Vienna
• after graduating in business administration on the Vienna University for Economics and Business Administration, Christian Asperger has been working as a product manager for Hewlett Packard´s imaging and printing division
• in 2003 he joined Telekom Austria, the largest wireless telecom provider in Austria as Head of Product Marketing Voice for business customers
• since October 2007 Christian Asperger is in charge of the Customer Relationship Management department, responsible for advanced analytics, campaign management as well as all activities targeted to increase revenue and reduce churn

John Dawson, CEO, Griffin Internet

Presentation
Broadband grows up – latest developments in IP in preparation for SaaS

About the Person

• John Dawson joined Griffin as part of a management buy-in with a desire to take a good company with excellent growth potential to a market leader in managed applications for the channel
• over the last four years John has recruited and developed a new team and taken revenues from £3m to over £20m annually
• the company was named market-leading channel ISP in a recent independent survey, with technical excellence, outstanding support and high quality products and services
• John has achieved tremendous growth with a channel-only strategy supporting Resellers to own the IP link to manage their entire customers’ communications on a simple provisioning portal
• during his time, as Managing Director at Griffin, the company has featured in a number of top industry league tables including the Deloitte Technology Fast 50 and the Sunday Times Tech Track
• Griffin won channel ISP of the Year at the Comms Business awards and Storage Product of the Year at the Channel Expo awards. Griffin was also shortlisted at the CRN Channel awards
• over the last fifteen years John has run several high-growth companies, including start-up and turn-arounds in the UK, Canada and Germany. All of which have been successful and increased shareholder value
• in addition John has had considerable experience of corporate governance, mergers, acquisitions and product development in a variety of executive and non-executive directorships

Péter Lakatos, Head of Commercial Strategy and Planning, Vodafone Hungary

Presentation
Achieving higher returns from the mobile broadband growth engine

About the Person

• Péter is heading commercial strategy and planning at Vodafone Hungary
• he commercially launched HSDPA as head of enterprise marketing in 2007
• Péter joined Vodafone 4 years ago in charge of developing the company’s base management activities
• he has a consulting background, specialised in CRM and data mining
• Péter owns M.S. degrees in economics, mathematics and physics
• he is married with a son

Margaret Morosi, Head of Global Services, Deutsche Telekom

Presentation
Developing business, operational and technical transformational strategies

About the Person

• Margaret Morosi is Head of Global Services within the international wholesale division of Deutsche Telekom, International Carrier Sales & Solutions (ICSS) in Bonn
• Margaret manages the daily global operations for back office functions within the Voice Trading division and responsible for the Sarbanes Oxley (S-OX) audit
• additionally, her specific focus is on developing specially designed workflows and processes to automate common business transactions within the international wholesale telecom industry
• prior to Global Services, Margaret was responsible for international wholesale voice contractual conditions based in the United States
• before joining Deutsche Telekom, Margaret spent over 10 years with Telstra, the Australian telecommunications company holding various positions in both domestic and international divisions based in Sydney
• after a few years managing relations with carriers in the Americas region, Margaret represented Telstra’s major region in Southeast Asia as the Carrier Relations Manager based in Kuala Lumpur
• Margaret holds a Masters in Management degree from Macquarie University in Sydney, Australia

Torsten Peters, Head of Content, Alice HanseNet Telekommunikations GmbH

Presentation
New Business Models for IPTV Content Licencors

About the Person

• Torsten Peters is currently Head of Content at HanseNet Telekommunikation (“ALICE”)
• before that time he worked in leading positions for German and US TV channels

Daniel Probst, Head of Group Identity, Swisscom

Presentation
Successful rebranding of Swisscom from a Multibrand to a One brand strategy

About the Person

• Daniel has a Master of Arts Degree from the Faculty of Economics of the University of Basle (Switzerland)
• before joining Swisscom he worked for ABB Power Plants in Marketing and for ALPIQ Electricity in Marketing & Sales
• he joined Swisscom in 2001 and was first responsible for Corporate Branding
• in 2002, he became Head of Group Identity
• in 2007, he initiated the new single brand strategy and successfully rebranded Swisscom in March 2008

Nedzad Residbegovic, General Manager CEO, BH Telekom DD

Presentation
Customer Contact Strategy - Customer centric approach in the NGN

About the Person

• Nedzad Residbegovic has Master of Science of the Electrical Engineering
• is appointed as General Manager and CEO of BH Telecom d.d. Sarajevo from Aug. 2007 up to now
• the company has 3,200 employees and has about 2,000,000 subscribed users of fixed, mobile and broadband networks
• from Dec. 2003 up to Aug. 2007 he was Executive Manager of mobile network
• during 2002 up to Dec. 2003 as Expert for Communication Regulatory Agency affairs he dealt with Council of Ministries of B&H on Strategy for informatization of Bosnia & Herzegovina 
• in the period from July 2000 up to June 2001 he was appointed as acting General Manager of the P. E. PTT B&H

Ivan Skender, Director – Product Development, T-Com Croatia (DT Group)

Presentation
Connected Life and Work – future telecom CRM portfolio

About the Person

• Ivan Skender joined T-Com Croatia in 2004 and is responsible for the consumer and business customer product development
• he managed the launch of broadband services and new tariff plans for the consumer segment as well as product bundles (fixed, mobile and broadband) for the SoHo and SME market
• Ivan’s current role includes the development of converged products in the area of broadband wireline, wireless Internet and Triple Play services
• prior to T-Com, Ivan worked for T-Mobile Croatia in the role of Project Manager for Messaging and Mobile Internet services and as Technical Integration Manager in the launch of the Multimedia Messaging services
• Ivan holds a Bachelor of Science degree in Telecommunications from the University of Zagreb, Croatia and finished Executive MBA program from IEDC-Bled School of Management, Slovenia

Roger Söderberg, CEO, BT Nordics & Baltics

Presentation
After Crisis: The Transformation Challenge

About the Person

• Mr. Söderberg is the CEO of BT Nordics & Baltics and joined BT in the beginning of 2008
• Mr. Söderberg has extensive experience from working in ICT companies
• before joining BT, Mr. Söderberg was responsible for Professional Services in the Nordic and Baltic regions for Orange Business Services and prior to this he was the director of Channel Account Management in Europe, Middle East & Africa for AT&T Business Services
• he also worked as head of outsourcing division for public and industrial sectors at Siemens Business Services in Sweden and head of distributed outsourcing services at CAP Gemini in Sweden
• before that, he held a variety of senior management positions with IBM Sweden
• Mr. Söderberg holds an engineering degree in computer science from Stockholm, and is a Captain of the Swedish Army
• he lives in Stockholm

Dr. Pablo Vidales, Senior Researcher, Deutsche Telekom Laboratories

Presentation
User provided Telco Infrastructure and Services: A new business model

About the Person

• Pablo Vidales received the MEng degrees of Telecommunication Engineering and Computer Science in 2000, both from the Technology Institute of Mexico (ITAM) in Mexico City
• he joined the Computer Laboratory in 2001, where he received his Ph.D. in Mobile Communications, from the University of Cambridge
• he has been involved in several collaborative projects with different research groups such as the Cambridge-MIT Institute, Universitat Politécnica de Catalunya and Universidad Carlos III de Madrid
• he joined Deutsche Telekom Laboratories in May 2005, where he is currently working on adaptive mobile communications, seamless networking, 4G systems and autonomic communications
• he has co-authored over 35 scientific publications and he holds 8 patents in the area of distributed wireless systems
• Dr. Vidales has participated as an Expert Reviewer in the EU scientific frameworks

Ben Whitaker, COO, Masabi Ben

Presentation
Real World Mobile Commerce – Mobile Ticketing for Public Transport and Events

About the Person

• Ben is a security expert with strong engineering background and entrepreneurial drive
• he designed Masabi's award-winning EncryptME product, holds 6 patents in mobile security and was instrumental in designing the UK's new train ticketing standard for mobiles
• prior to founding Masabi Ben worked at IBM and Raytheon (Encrypted Radar Systems) and has an MEng from Cambridge University

Prof. Dr. Peter Dräxler, Manager IT Architecture & Release Management, Telefonica O2 Germany

Round Table
Supporting divisionalised businesses through building up and migrating to a horizontally integrated BSS landscape with components such as CRM, Order Management and Billing

About the Person

• Prof. Dr. Peter Draexler studied Mathematics and Physics at the University of Bayreuth
• at the University of Bielefeld he held a professorship at a research institute of the German Research Council where he was working on computer algebra
• in 2001 he moved to Telefónica o2 Germany, where he worked in various management positions with responsibility for IT Architecture, Billing Systems, Business Support Systems and Operations Support Systems

Lukas Hertig, Sales Director Parallels Automation, EMEA, Parallels GmbH

Focus Group
Your competition takes the SMB Market with a clear cloud strategy – where are you?

About the Person

• Lukas Hertig has over 6 years of experience in sales and marketing of hosted service delivery platforms and cloud computing
• he successfully managed many large Parallels Automation implementations in all large European Telco’s and most of large European Hosting companies
• Lukas Hertig is an expert in developing cloud service providers’ business to optimize their resources and help them to ensure offering profitable services from their public or private service clouds